CARE & SUPPORT

LONG-TERM STONE STEWARDSHIP

Preserving Beauty. Ensuring Longevity.

Investing in natural stone is an investment in the legacy of your home. While our surfaces are built for a lifetime of use, true artisan craft deserves intentional care. Below, find our professional protocols for maintaining the luster and integrity of your stone.

MAINTENANCE

The Daily Ritual

The secret to lasting beauty is simplicity. For everyday upkeep, use a pH-neutral stone cleaner or warm water with a drop of mild dish soap. Avoid acidic or abrasive cleaners that can dull the factory finish over time.

PROTECTION

The Protective Shield

Natural stone is porous by nature. We apply a premium-grade sealer upon installation, but most stones require a fresh application every 12-24 months. If water no longer beads on the surface, it’s time to re-seal.

PREVENTION

Proactive Prevention

Stone is durable, but not indestructible. Always use trivets for hot cookware and cutting boards for food prep to prevent thermal shock and scratches, ensuring your surface remains a pristine centerpiece.

LIFETIME STEWARDSHIP & RESTORATION

Specialized Care for Every Surface

Granite Resilience

Granite is incredibly stain-resistant when sealed. To test your seal, perform the "Water Drop Test": place a tablespoon of water on the surface; if it hasn't absorbed after 15 minutes, your seal is secure.

THE WORKHORSE

Calcareous Stone

Marble and Quartzite are sensitive to "etching" from acids like lemon juice or wine. Clean spills immediately and only use specialized stone cleaners to preserve the natural veining and honed or polished finish.

THE ARTISAN CHOICE

Quartz Maintenance

As a non-porous material, Quartz never requires sealing. However, it is sensitive to high heat. Never place hot pans directly on the surface, as the resin binders can suffer permanent thermal damage.

ENGINEERED LUXURY

Poultice Solutions

For deep organic stains (oil, wine, ink), a professional poultice can often "draw" the stain out of the stone's pores. Contact us for specific recipes based on your material type before attempting a DIY fix.

FIRST AID

Structural Integrity

Small chips, especially around sinks and dishwashers, are common over time. Our team can color-match epoxy resins to your specific slab, making most minor repairs virtually invisible to the naked eye.

RESTORATION

Annual Refresh

To maintain peak performance, we recommend a professional-grade re-sealing every 12 to 24 months. High-traffic areas, such as kitchen islands and primary vanities, may require more frequent attention to ensure the stone's pores remain fully protected against daily use.

PROTECTION

Help!

Expert Troubleshooting

Technical guidance and professional protocols for maintaining the integrity of your stone surfaces.

Consult a Specialist

About Projects

Not necessarily, but timing is critical. On Granite or Quartz, these liquids usually won't cause immediate damage if wiped up quickly. However, on "calcareous" stones like Marble, Limestone, or Travertine, acids cause a chemical reaction called "etching." This isn't a stain—it’s a physical dulling of the surface that looks like a water ring or a matte spot.

Pro Tip: If an etch occurs, do not scrub it with abrasive pads, as this will scratch the surrounding polish. Small etches can often be buffed out with a specialized stone polishing compound, but deep etching may require a professional "re-honing" by our restoration team.

ALWAYS AT YOUR SERVICE

Your stone’s legacy is our priority.

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